Automation IT Ticketing System Using Multi Agents, MLops projects,
Deep Learning Model

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Course Overview

Build a next-gen IT ticketing system that resolves issues autonomously — no manual input required! In this project-driven course, you’ll develop a deep learning–powered solution using multi-agent systems and MLOps practices to intelligently manage, assign, and resolve IT tickets without user intervention. Learn how to automate complex workflows, integrate intelligent decision-making, and deploy your model in real-time environments. Perfect for those looking to master AI-driven IT operations and enterprise automation.

Why Learn Python, AI, ML or Data Science

Course Curriculum

  • Objective: Understand the project scope and set up development tools.
  • Overview of Agentic AI and IT automation
  • Email-based request handling and intent recognition
  • Use case: Automating GitHub access/revoke
  • System Architecture
  • Backend: Python, GitHub API, WebSockets
  • Frontend: React + TypeScript
  • Environment Setup
  • Install Python, Node.js, VS Code
  • Initialize backend/frontend folders, Git setup
  • Deliverable: Basic folder structure and development environment ready.
  • Objective: Build the backend that reads emails and understands intent.
  • Mock email simulation in Python (JSON format)
  • Rule-based intent detection using regex
  • Parse details: repo_name, github_username, access_type
  • Real-time updates with WebSocket server setup
  • Deliverable: Python backend that reads mock emails, detects intent, and sends events via WebSocket.
  • Objective: Connect to GitHub API and simulate ticket handling.
  • Integrate PyGithub for granting/revoking repo access
  • Create mock ticketing system (e.g., JSON or memory store)
  • Handle GitHub errors (invalid user/repo)
  • Generate detailed ticket messages
  • Deliverable: GitHub integration and ticket simulation complete, with real-time backend updates.
  • Objective: Build a user interface to track backend actions.
  • React setup and component creation (RequestTracker)
  • WebSocket connection for real-time updates
  • UI enhancements using Tailwind CSS
  • Activity log with status, repo, username, intent
  • Deliverable: React-based frontend with live updates from backend actions.
  • Objective: Test system end-to-end and ensure functionality.
  • Simulate full flow: mock email → intent → GitHub action → UI log
  • Fix bugs, add error handling
  • Log messages in both backend and frontend
  • Deliverable: Fully tested system ready for demo.
  • Objective: Deploy and wrap up the course.
  • Deploy frontend and backend (local or cloud)
  • Final project demo & Q&A session
  • Summarize learning outcomes and future expansion ideas
  • Deliverable: Deployed, working project with documentation and live demo.
🎓 Real Project, Real Skills
We don’t just teach theory — you’ll build a fully working AI-powered IT support automation system from scratch.
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👨‍💼 Trainers Who Work in the Industry
Our mentors are real professionals using these tools daily. You learn practical solutions, not textbook examples.
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💼 Portfolio-Ready Outcome
Showcase your completed project on GitHub and impress employers with a real automation tool.
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FAQ

This is not just theory. You’ll build a fully working AI-powered IT support automation system — step-by-step, guided by real professionals. It’s practical, project-based, and portfolio-ready.

If you’ve completed some basic programming (especially through our beginner courses), you’re good to go! If not, start with our foundation courses, then return for this project.

Absolutely. You’ll finish with a deployable IT automation project, integrated with GitHub and real-time logging — a great addition to your resume and GitHub portfolio.

It’s beginner-friendly if you’ve completed basic to intermediate programming. If not, take our intro courses first — they’re designed to prepare you for this exact project.

Just install Python, Node.js, and VS Code — we’ll guide you through setup in the first session. Everything else will be covered during the course.

In just 10 focused hours, you’ll learn email automation, GitHub API, WebSocket, and React integration — tools used by real tech teams today.

Yes, you will receive an industry-recognized certificate.

Yes, we specialize in helping businesses find and hire the right talent. Our HR and recruitment services are tailored to meet your company’s specific hiring needs. Contact us to learn how we can support your hiring process.
Please visit our page : WoCons – Custom AI & CAD Solutions | Bengaluru