Automate IT Support with AI-Build Read Projects from Day one

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Course Overview

This project aims to build an AI-powered IT support automation system that processes email-based IT requests. Using Natural Language Processing (NLP), the system automatically reads incoming emails, identifies the intent behind each request (e.g., password reset, software installation, network issue), and routes or responds accordingly. The goal is to reduce manual workload on IT teams, accelerate response time, and provide 24/7 intelligent support through automated workflows

Highlights Section:

  • 10-Hour Accelerated Program ⏱

  • Build AI That Thinks in Action 🤖

  • Real-Time Logging with React & WebSockets 💬

  • GitHub Integrated Automation 🚀

What you will built

Visual step-by-step journey through the system:

  1. Email-Based IT Requests →

  2. Intent Detection (e.g., GitHub access) →

  3. Ticket Creation in Mock ADO →

  4. GitHub API Actions →

  5. Real-Time Frontend Log V

Module

1 Setup & Architetecture

Focus

Tool Used

Time